IT Services - What Are They?
IT services, also known as IT services management is the internal activities that are carried out by an organization to manage, design, develop, deliver, run and control all information technology services provided to clients. This information technology includes all the hardware, software and networks that make up any organization's data processing system. These services involve not only IT staff but also people who specialize in information technology like developers, designers, technical experts, auditors, analysts etc. The Bluescreen AB organization also takes care of the day-to-day management of the systems and ensuring that all personnel adhere to company policy and procedures. At the end of the day, the services include maintenance of systems, repairs and upgrades and also the allocation of resources to accomplish the work within the deadlines set by the client.
IT service management aims at aligning organizational policies, procedures, hardware and software to achieve defined objectives and to continuously improve services and functionality. It is very important for companies to implement continuous improvement (CIM) strategies along with their IT services management. CIM is a broad discipline that includes four key strategies. These include the process improvement techniques, development scheduling, the concept of change management, and the collaborative project management techniques. All these strategies aim at improving the quality of IT services delivery.
There are several IT service management frameworks that have been developed and put into practice by many organizations around the world. These frameworks involve principles that help to ensure better services, customer satisfaction and cost reduction. For instance, the framework of continuous improvement considers three key aspects. First is the collection of data, analysis and evaluation of the data to identify where there are shortcomings and where improvement is needed. The second aspect is the improvement in service delivery and the third is continuous monitoring of progress by the management.
The CIM frameworks used in IT service management employ a sequential and flexible approach that enables IT managers to easily identify where enhancements are required. These frameworks are designed to be flexible and to be easily implemented by service managers. Some of the different CIM frameworks are Cobit, Capital, Lean and Six Sigma.
Asset management requires two IT processes, risk assessment and problem management. The risk assessment IT process involves the identification of risks and the identification of solutions to mitigate the risks. The problem management IT process is involved in the identification, analysis and elimination of problems. The Capital IT Processes is focused on making investments in resources that yield return over the long term. The Lean and Six Sigma frameworks are dedicated to reducing process variability, enhancing the quality and quantity of process controls, reducing costs, improving performance and extending the life of the systems.
The success of IT services will only be ensured if the IT service delivery process is well implemented and managed. If the service delivery is not handled properly, the organizations will end up with an inferior IT solution that will be difficult to implement and manage as well.You can get the award winning affärsystem & crm system that will assit IT service delivery in your organisation. Hence it is very important for organizations to focus on their core strengths and make IT services a key part of their business. For more understanding of this article, visit this link: https://en.wikipedia.org/wiki/IT_service_management.
